Walker Clark WorldView

artificial intelligence: a powerful tool to improve service quality

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Written by Norman Clark
Published: 28 April 2023

In today's highly competitive markets for legal service, it is service quality, not technical expertise, that will differentiate your law firm from your equally well-qualified competitors.

Artificial intelligence will never be a substitute for quality management, but it can provide powerful diagnostic tools and methods to build sustainable quality into every aspect of your practice. 

Quality management could be your law firm's best investment.

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Written by Norman Clark
Published: 24 April 2023

In an increasingly competitive legal market, law firms must constantly adapt and evolve to stay ahead. While many firms focus on expanding their client base, increasing billable hours, or adopting the latest technology, a crucial factor in determining long-term success lies in effective quality management of internal work processes. 

10 critical communications skills for effective law firm leaders

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Written by Norman Clark
Published: 10 April 2023

Everyone knows that good leaders are also great communicators,  but what specific communications skills are critical to effective leadership in a law firm environment?

As part of our ongoing research and experimentation with ChatGPT-4, we asked our chatbot. Here is a transcript of the conversation.

leadership in a quality-driven law firm

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Written by Norman Clark
Published: 06 April 2023

In a quality-driven professional culture, leadership takes on a unique and important role. Quality-driven law firms focus on delivering high-quality products and services to their clients, "the first time and every time," and effective leadership is essential in achieving this goal.