Walker Clark WorldView
"But it's not my job..."
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- Written by Norman Clark
- Published: 28 July 2024
...or is it?
The inability to answer this question can be costing your law firm significant losses in terms of efficiency, operating expenses, morale, and lost opportunities.
3 advantages that small law firms have in the competition to recruit and retain the best legal talent
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- Written by Norman Clark
- Published: 23 July 2024
The post-pandemic era of the mid-2020s has emphasized three things that small law firms must -- and can -- do to to attract and retain top legal talent.
Establishing a Risk-Management Program for AI in Law Firms
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- Written by Norman Clark
- Published: 18 April 2024
How can your law firm's risk management programs keep up with the ethical and practical challenges of artificial intelligence? Here is a "quick start" outline.
building a culture of quality in your organization
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- Written by Norman Clark
- Published: 05 March 2024
Introducing a successful quality assurance system usually requires profound changes in how people think about their work, how they interact with each other and clients, and how they prioritize and deliver legal services. It can be challenging, but it is absolutely necessary for sustainable success in a competitve environment that has very little tolerance for poor service quality.
the transformation of a law firm
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- Written by Norman Clark
- Published: 20 February 2024
Actions do.
invest in professional development
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- Written by Norman Clark
- Published: 10 January 2024
The most productive investment a law firm can make is in the continuing professional education of its people.
W. Edwards Deming’s Thirteenth Point of quality management, "Encourage Education and Self-Improvement for Everyone," holds profound relevance for law firms. In a profession defined by its adherence to precedent and its response to evolving legal landscapes, the emphasis on continuous learning becomes not just an asset, but a necessity.
This is the fourteenth of a series of articles on the importance to law firms of W. Edwards Deming's Fourteen Points of quality management.
removing barriers to pride and professionalism
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- Written by Norman Clark
- Published: 05 January 2024
Most law firms talk a lot about their "professional quality."
Most of them also unwittingly obstruct it.
W. Edwards Deming's Twelfth Point of quality management, "Remove Barriers to Pride of Workmanship," is essential for law firms that honestly want to excel in an increasingly competitive and demanding legal landscape. By identifying and dismantling the barriers that prevent legal professionals from taking pride in their work, law firms can unlock a higher level of employee satisfaction and commitment, leading to superior service, client satisfaction, and overall firm success.
This is the thirteenth in a series of sixteen articles that explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
rethinking performance metrics
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- Written by Norman Clark
- Published: 17 November 2023
Old paradigms about how to measure performance might be preventing, rather than motivating, your law firm's success.
This is the twelfth in a series of sixteen articles that explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
beyond mere words
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- Written by Norman Clark
- Published: 14 November 2023
Empty slogans, exhortations to work harder, and irrelevant "best practices" are not only ineffective; they often are counterproductive.
They do not promote clarity. Instead, most people are left to wander in the fog, from data point to data point, without understanding where they are going or why.
This is the eleventh in a series of sixteen articles that explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
tear down the silos
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- Written by Norman Clark
- Published: 13 November 2023
Is your law firm an integrated professional business or a collection of fiefdoms?
This is the tenth in a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
driving fear out of law firms
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- Written by Norman Clark
- Published: 13 September 2023
Law firm leaders must foster environments in which everyone feels secure and valued.
This is the ninth in a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
leading the way to quality in legal services
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- Written by Norman Clark
- Published: 23 August 2023
The legal services industry is awash in advice about leadership. How can Deming's Seventh Point build better leadership in law firms?
This is the eighth in a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
training: a strategic imperative
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- Written by Norman Clark
- Published: 18 August 2023
Training is not just a nice fringe benefit in law firms. It is an essential investment.
This is the seventh of a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
continuous improvement
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- Written by Norman Clark
- Published: 08 August 2023
To remain competitive and profitable in today's legal services market, law firms need to continuously improve how they work.
This is the sixth of a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
"End the practice of awarding business based on price."
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- Written by Norman Clark
- Published: 03 August 2023
Quality and long-term value are usually more important than low price.
Don't forget to share this message with your clients.
This is the fifth of a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
"Cease dependence on inspection."
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- Written by Norman Clark
- Published: 31 July 2023
Quality should not be an afterthought.
This is the fourth of a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
"Adopt the new philosophy."
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- Written by Norman Clark
- Published: 28 July 2023
The second challenge in W. Edward Deming's Fourteen Points is Adopt the New Philosophy. It is particularly relevant in today's legal services industry, especially as many traditional law firms try to build and sustain a collaborative and productive workplace culture.
This is the third of a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
constancy of purpose
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- Written by Norman Clark
- Published: 26 July 2023
How can law firms succeed long-term without being distracted the squalls and storms of a fast-changing market for legal services?
This is the second of a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
why law firms need Deming's Fourteen Points now more than ever
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- Written by Norman Clark
- Published: 24 July 2023
Quality service, not price, rankings, or size, is what will differentiate successful law from from those that merely survive the 2020s.
Delivering the best quality legal services is a sincere aspiration of almost every law firm. For most fof them, however, the word quality is little more than a slogan on their websites.
This is the first of a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
Fix the work first...
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- Written by Norman Clark
- Published: 08 May 2023
...then apply the techology.
If you apply technology -- even artificial intelligence -- to a flawed work process, you will only make mistakes and lose money faster.
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