Walker Clark World View
"But it's not my job..."
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- Written by Norman Clark
- Published: 28 July 2024
- Hits: 556
...or is it?
The inability to answer this question can be costing your law firm significant losses in terms of efficiency, operating expenses, morale, and lost opportunities.
3 advantages that small law firms have in the competition to recruit and retain the best legal talent
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- Written by Norman Clark
- Published: 23 July 2024
- Hits: 642
The post-pandemic era of the mid-2020s has emphasized three things that small law firms must -- and can -- do to to attract and retain top legal talent.
Establishing a Risk-Management Program for AI in Law Firms
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- Written by Norman Clark
- Published: 18 April 2024
- Hits: 1881
How can your law firm's risk management programs keep up with the ethical and practical challenges of artificial intelligence? Here is a "quick start" outline.
building a culture of quality in your organization
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- Written by Norman Clark
- Published: 05 March 2024
- Hits: 1427
Introducing a successful quality assurance system usually requires profound changes in how people think about their work, how they interact with each other and clients, and how they prioritize and deliver legal services. It can be challenging, but it is absolutely necessary for sustainable success in a competitve environment that has very little tolerance for poor service quality.
the transformation of a law firm
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- Written by Norman Clark
- Published: 20 February 2024
- Hits: 1296
Actions do.
invest in professional development
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- Written by Norman Clark
- Published: 10 January 2024
- Hits: 2300
The most productive investment a law firm can make is in the continuing professional education of its people.
W. Edwards Deming’s Thirteenth Point of quality management, "Encourage Education and Self-Improvement for Everyone," holds profound relevance for law firms. In a profession defined by its adherence to precedent and its response to evolving legal landscapes, the emphasis on continuous learning becomes not just an asset, but a necessity.
This is the fourteenth of a series of articles on the importance to law firms of W. Edwards Deming's Fourteen Points of quality management.
removing barriers to pride and professionalism
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- Written by Norman Clark
- Published: 05 January 2024
- Hits: 953
Most law firms talk a lot about their "professional quality."
Most of them also unwittingly obstruct it.
W. Edwards Deming's Twelfth Point of quality management, "Remove Barriers to Pride of Workmanship," is essential for law firms that honestly want to excel in an increasingly competitive and demanding legal landscape. By identifying and dismantling the barriers that prevent legal professionals from taking pride in their work, law firms can unlock a higher level of employee satisfaction and commitment, leading to superior service, client satisfaction, and overall firm success.
This is the thirteenth in a series of sixteen articles that explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
rethinking performance metrics
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- Written by Norman Clark
- Published: 17 November 2023
- Hits: 1074
Old paradigms about how to measure performance might be preventing, rather than motivating, your law firm's success.
This is the twelfth in a series of sixteen articles that explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
beyond mere words
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- Written by Norman Clark
- Published: 14 November 2023
- Hits: 984
Empty slogans, exhortations to work harder, and irrelevant "best practices" are not only ineffective; they often are counterproductive.
They do not promote clarity. Instead, most people are left to wander in the fog, from data point to data point, without understanding where they are going or why.
This is the eleventh in a series of sixteen articles that explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
tear down the silos
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- Written by Norman Clark
- Published: 13 November 2023
- Hits: 953
Is your law firm an integrated professional business or a collection of fiefdoms?
This is the tenth in a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
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