building sustainable performance through quality management
In most legal services organizations, the biggest overlooked obstacle to better performance is not overly cost-sensitive and demanding clients nor highly-paid lawyers and staff, but the lack of effective quality assurance systems in day-to-day operations.
Pioneers in the introduction of quality management in legal services organizations worldwide, Walker Clark LLC offers a highly cost-effective hybrid consulting service to help law firms and in-house counsel make substantial and sustainable improvements in performance (and, for law firms, profitability) through quality management.
Your law firm needs more than a generic client satisfaction survey.
There is no client relations activity that will produce a greater return on investment for a law firm than systematic client feedback.
But many law firms rely on "catch as catch can" client feedback like generic client satisfaction surveys or inconsistent efforts to obtain client feedback at the end of a matter.
Are you confident that your law firm can answer three critical question about how well you meet your clients expectations, especially during the fast-moving business and professional enviroments in which you practice law:
- What is most important to your clients in the legal services that you deliver?
- How well is your firm meeting your clients' most important needs and expectations?
- How does your performance compare to that of your competitors?
serious advice for serious issues
The legal services marketplaces throughout the world are changing faster than ever before. This presents opportunities and problems.
Walker Clark® is not the only legal management consulting firm. We are not the biggest or best-known, nor do we want to be.
However, we are the first choice for many law firms that are willing to invest in their own future, whether to take advantage of a promising opportunity, to resolve an urgent problem, or to manage a serious business or strategic risk.
Why do progressive law firms select Walker Clark for their most serious issues?
Click here to learn what we most frequently hear from our clients.
To discuss whether your firm could benefit from working with Walker Clark, please telephone the number at the bottom of this page to speak with one of the members of our team or send us an email.
